Shipping policy

Thank you for choosing TJP Tours Limited for your purchases! We are delighted to serve customers in the European Union (EU) and want to ensure a smooth and hassle-free shipping experience. Before proceeding with your order, please read and understand our shipping policy, particularly regarding import taxes, duties, and customs fees, which may apply to your shipment.

1. Shipping Rates and Methods: We offer various shipping options to EU countries, each with its associated rates and estimated delivery times. You can select your preferred shipping method during the checkout process.

2. Processing Time: Once your order is placed and payment is confirmed, we will process and dispatch your items within 2-11 business days. Please note that processing times may vary depending on product availability and order volume.

3. Shipping Time: Shipping times to EU destinations vary depending on the selected shipping method and the specific location. Estimated delivery times will be provided during the checkout process. However, please understand that these are only estimates and actual delivery times may be affected by external factors beyond our control.

4. Import Taxes, Duties, and Customs Fees: As an EU-based customer, you may be subject to import taxes, duties, and customs fees levied by your country's customs authorities. These additional charges are not included in the item price or shipping cost displayed on our website. Import taxes and fees are the responsibility of the customer, and they must be paid to the relevant customs authorities upon delivery of the package.

5. Customs Clearance: To comply with international regulations, we are required to include a commercial invoice with all shipments to the EU. This invoice will detail the contents and value of the package to facilitate customs clearance. Please ensure that the provided shipping address and contact information are accurate, as any delays caused by incorrect information will not be our responsibility.

6. Package Delays: While we strive to deliver your orders promptly, some delays may occur during transit or customs clearance. We appreciate your understanding in such situations, and we will provide assistance to the best of our ability to resolve any issues that may arise.

7. Tracking Information: We will provide you with a tracking number once your order is dispatched. You can use this tracking number to monitor the progress of your shipment.

8. Shipping Restrictions: Certain products may be subject to restrictions or prohibitions on international shipping. It is the responsibility of the customer to check and comply with any import regulations regarding the ordered products.

9. Lost or Damaged Shipments: In the unfortunate event of lost or damaged packages, please contact our customer support team immediately. We will work with the shipping carrier to investigate the matter and provide appropriate assistance.

10. Returns and Refunds: For information on returns and refunds, please refer to our separate Returns Policy.

11. Contact Us: If you have any questions or need further clarification regarding our shipping policy, import taxes, or any other matter, please do not hesitate to contact our customer support team at info@tjpmerch.com.

By proceeding with your order, you acknowledge that you have read and understood our shipping policy, particularly the notice regarding import taxes and customs fees applicable to shipments to the European Union. We value your business and are committed to providing you with the best service possible.

We reserve the right to modify this shipping policy as needed. Any changes to the policy will be updated on our website and will apply to all orders placed after the effective date of the update.